It took about 2 hours of talking to people to finally book our tickets to Dominica this morning. In my experience, people either want to help you, or they don't. You have to find the right person sometimes to get things to work out in your favor. This morning, the first girl I talked to was not interesting in working with me and helping. She was helpful in picking the flights, but when it came to adding the cats to the flight she stopped being helpful. The computer wouldn't let her add the cats and she basically said we could not bring our pets into the country. I know that to be false and I told her as much, but she didn't want to listen. I asked her to please ask her manager and after 5 minutes on hold she said that she still could not book us the ticket with the cats because the last leg of the flight, from Puerto Rico to Dominica doesn't allow pets in the cabin. But that didn't make sense because I had read several stories of people bringing their pets on the airplane to Dominica. So.. after a frustrating few minutes of arguing with the girl that yes, people do bring their pets I finally put the tickets on hold. Then I started looking into pet shipping services and those cost about 1500 for 2 cats. Which just made me even madder, and so I called the airline back hoping for a more kind agent. This time, I hit the jackpot. Not only did this agent want to help me, but her niece is actually going to Ross University right now for veterinary medicine! She got the computer to override the 'no cat' policy, and bang! we have 2 tickets to DOM with 2 pet reservations.
A harrowing morning on the phone, in 100 degree weather with my laptop burning on my legs and my phone plugged into the wall while i'm leaning over trying to get this all finished.